StarVerse

Refund Policy

Last updated: 5 July 2026

This Refund Policy explains how refunds work for StarVerse.

StarVerse product type

StarVerse provides symbolic digital star claims, digital naming records, public star pages, gift records, marketplace transfers, and digital certificates inside the StarVerse platform. StarVerse does not sell official astronomical naming rights or legal ownership of real celestial objects.

Digital delivery

When you buy or receive a StarVerse star, digital delivery may begin immediately after payment. This may include creation of a star claim, name registration, ownership record creation, certificate creation, public star page creation, and gift or redemption record creation.

Change-of-mind refunds

Once digital delivery begins, StarVerse purchases are final for change of mind, except where required by law.

Before checkout, users should confirm: “I agree that my digital StarVerse star claim, name registration, ownership record, and certificate may be created immediately after payment. I understand that once digital delivery begins, the purchase is non-refundable for change of mind, except where required by law.”

Refunds we may provide

  • you were charged twice by mistake
  • payment was taken but no digital star claim, gift, or certificate was delivered
  • the wrong star was assigned because of a StarVerse platform error
  • a technical failure cannot be fixed within a reasonable time
  • we are legally required to refund you
  • fraud or unauthorised payment is confirmed after investigation

    • Refunds we usually do not provide

  • you changed your mind after digital delivery
  • you no longer like the star name you chose
  • you misunderstood that StarVerse is symbolic only, where this was clearly stated before purchase
  • you expected official astronomical recognition
  • you expected resale profit or marketplace liquidity
  • you gave the wrong recipient email for a gift and the issue cannot reasonably be corrected
  • your star name was moderated because it breached our Acceptable Use Policy

    • Marketplace and resale

    If you no longer want a StarVerse star, you may be able to receive offers or transfer it through marketplace features, where available. Marketplace availability is not guaranteed.

    Chargebacks and disputes

    If you open a chargeback or payment dispute, StarVerse may suspend the related star claim, gift, certificate, account, or transfer while the dispute is investigated.

    How to request a refund

    Contact us at [SUPPORT_EMAIL — e.g. support@starverse.example, TODO]. Include your account email, purchase date, star ID or gift ID, reason for the request, and any relevant screenshots or payment references. We may need to verify your identity and investigate the request.

    Legal rights

    This policy does not affect your statutory rights.

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